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Tuesday May 28,2013 : 32RED RATED TOPS BY INDEPENDENT AUDIT
 
The customer is king holds true with this online gaming brand
 
The respected 32Red gaming outfit outperformed 15 other well-known gaming operators in the inaugural customer service quality audit performed by etruvian consulting.
 
The audit released by etruvian today (Tuesday) assessed each operator on seven key categories: accessibility, response time, product knowledge, personalisation, friendliness and going that extra mile using a mystery shopper methodology at 16 of the big-name gaming operations to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance.
 
etruvian consulting said 32Red topped the charts with an overall score of 8.8/10 with special emphasis on superior response times and product knowledge shown by their player support team.
 
David Coleman, who led the project for etruvian, said: “The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.”
 
32Red chief executive officer Ed Ware added: “Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market leading proposition.” 
 
The full independent report, breaking down the results from all 16 online casinos can be found here http://www.32redplc.com/investor-centre/publications/Casino-Support-Quality-Audits-Q2-2013.pdf



Gambling News :

McGregor’s Odds vs. Mayweather Get Even Shorter - Conor McGregor is still the underdog for his August 26 superfight in Las Vegas with Floyd Mayweather Jr., but his odds are improving. McGregor has shortened from +375 last week to +350 at press time, with Mayweather moving from –550 to –500.

Gemtopia Slot Launches - This spectacular new slot from Real Time Gaming includes 2 glittering features, a Wild Re-Spin Feature and a Free Games with Bonus Picks Feature!

MLB Odds: Yankees vs. Jays at Rogers Centre - The Toronto Blue Jays (56-61, –14.26 betting units) are moving slowly up the AL Wild Card standings, and they can get closer to the Promised Land by beating up on the injury-plagued Tampa Bay Rays (59-60, –2.79 units). Game 2 of their four-game series is Tuesday at 7:07 PM ET on Sportsnet.

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New Microgaming HQ Opens - Microgaming’s new purpose built HQ on the Isle of Man, adjacent to its existing office, officially opened on 31 July 2017.

EmotiCoins Slot Launches - EmotiCoins is hosted by a crew of cheerful Emoticons that take you on a delightful ride of emotions. Watch the cheeky faces playfully bounce down the reels amidst bright, rich colours and a delightful sound track.

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PartyPoker Lobby and Table Update - Partypoker releases first phase lobby and table upgrade for an improved player experience. Player feedback influences new darker colour scheme of partypoker client

Bitstarz Launches SlotWars - BitStarz - the home of thrilling casino tournaments just launched Slot Battles with 48 battle rounds being played every day!

MLB Odds: Yankees-Jays at Rogers Centre - At 52-59, the Toronto Blue Jays need a win this Tuesday (7:07 PM ET, SNET) when they host the 59-51 New York Yankees in their series opener. JA Happ is scheduled to start for Toronto against fellow southpaw CC Sabathia, who owns a team record of 2-1 versus the Jays.

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