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32red Rated Top Online Casino
Tuesday May 28,2013 : 32RED RATED TOPS BY INDEPENDENT AUDIT
The customer is king holds true with this online gaming brand
The respected 32Red gaming outfit outperformed 15 other well-known gaming operators in the inaugural customer service quality audit performed by etruvian consulting.
The audit released by etruvian today (Tuesday) assessed each operator on seven key categories: accessibility, response time, product knowledge, personalisation, friendliness and going that extra mile using a mystery shopper methodology at 16 of the big-name gaming operations to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance.
etruvian consulting said 32Red topped the charts with an overall score of 8.8/10 with special emphasis on superior response times and product knowledge shown by their player support team.
David Coleman, who led the project for etruvian, said: “The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.”
32Red chief executive officer Ed Ware added: “Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market leading proposition.”
The full independent report, breaking down the results from all 16 online casinos can be found here http://www.32redplc.com/investor-centre/publications/Casino-Support-Quality-Audits-Q2-2013.pdf
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MPN Poker Tour Bratislava | Day 2 -
It was a hard fight around the bubble, culminating in the elimination of Georgios Drakakis in 46th place. He received a surprise consolation entry into the next MPNPT stop in Sunny Beach, Bulgaria (5-8 July), which softened the blow of missing out on a €900 min-cash.
MPN Poker Tour Bratislava Day 1B -
Dorey Captures Chip Lead After MPNPT Bratislava Day 1b Triples 1a Field Size. The second flight of the €550 MPN Poker Tour Bratislava Main Event is in the bag, and so are the chips of 97 players who will be returning along with the 26 Day 1a survivors to fight to the money and beyond today
MPN Poker Tour Bratislava Day 1A -
The MPN Poker Tour has arrived in Bratislava for the very first time, bringing with it the Tour’s friendly mix of local and globe-trotting poker enthusiasts, pros and qualifiers to the beautiful Slovakian capital.
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