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KAHNAWAKE PUBLISHES PLAYER DISPUTE STATS
Posted 2/16/11 : In another move illustrative of more focused attention on respect for the player, licensing jurisdiction shares information.
The Kahnawake Gaming Commission built on its more open and player-sensitive policies this week with the inaugural release of player dispute statistics over the past year.
After years of criticism for lacking player sensitivity and bad communications, the Commission last year refocused and restructured its efforts as one of the industry's biggest licensing jurisdictions, and the results of the significant change in approach are now becoming more obvious.
In order to address the important issue of providing a fair player-disputes channel, the KGC engaged Micki Oster, a respected former operator of integrity, to advise it and operate an unbiased dispute resolution service linking players with KGC-licensed operators.
This week the KGC published Oster's first annual report on its website, illustrating its commitment to a more communicative and transparent policy.
The report can be viewed in full here: http://www.gamingcommission.ca/news/pr02152011a.pdf, but highlights include:
* Over the year 2010, 607 complaints were filed, of which 169 were screened out due to no KGC jurisdiction etc.
* With 17 disputes still active as the year ended, 421 had been resolved - 228 or 54.6 percent in favour of the player. 148 (45.8 percent) complaints were found to be without foundation after extensive investigation.
* October and November were the busiest months for complaints.
Danske Spil Bingo Moves to Microgaming -
The national lottery of Denmark, Danske Spil, is live on the Microgaming Bingo Network. Danske Spil, the Danish national lottery, is live on the Microgaming Bingo Network following a change to its licence conditions.
Quickfire live on Strendus -
Quickfire powered by Microgaming is extending its reach in the LatAm region with the signing of Strendus. Strendus is the online division of Logrand Entertainment Group. The group comprises several companies that operate gaming and entertainment establishments in Mexico, running 14 land-based casinos in total.
Quickfire content live on BetatHome -
Online gaming and sports betting company bet-at-home was founded in 1999. Today the company has 4.8 million registered customers around the world, offering sports betting, casino, live casino, Vegas games, poker and virtual sports.
Microgaming has donated £30,000 between four charities -
Gift of Giving provides Microgamingís customers the opportunity to vote for one of several charities in their region. In lieu of Christmas gifts, £30,000 is split equally between four global regions: Isle of Man, UK and Europe, Africa, and Rest of the World.
Entertainment Betting Odds: 90th Academy Awards -
The Shape of Water leads Sundayís 90th Academy Awards (8 PM ET, ABC) with 13 Oscar nominations, but when it comes to Best Picture, this highly-acclaimed film is a +140 second-favorite behind Three Billboards Outside Ebbing, Missouri at Ė115.
Fair Play Bets and QuickFire in Deal -
Fair Play Bets enjoys an unrivalled reputation for an outstanding player experience, with secure deposits and withdrawals, surprising casino bonuses and committed customer support. Fair Play Bets is licensed in UK, Malta and Curacao.
Cavaliers Aim to Take Down Wizards on 2/22/18 -
The Cleveland Cavaliers have looked like a different team since making their moves at the trade deadline. The Washington Wizards are up next for the Cavaliers, who will be at home after the All-Star break.
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