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Casinomeister's dispute resolutions manager publishes his 2014 report

Friday January 30,2015 : ONLINE CASINO DISPUTES KEEP MEDIATOR BUSY IN 2014
 
Casinomeister's dispute resolutions manager publishes his 2014 report.
 
Max Drayman, the dispute resolutions manager for the Casinomeister online gambling information site, has published his 2014 report, noting that whilst there was a 20 percent reduction in player complaints, the amount of money involved was higher...and that the incidence of casino operators using the ethereal "not in the spirit of the bonus" excuse for unfairly failing to meet their obligations has grown.
 
Thanks to the free service that Casinomeister provides, players retrieved $600,000 in previously disallowed payments in cases resolved with Drayman's assistance as a mediator.
 
February and March 2014 generated the most complaints at 24 and 21 respectively in a year that saw a total of 209 disputes, with 20 other issues carried over from 2013, making a total of 229 cases handled.
 
The cases involved casinos using games from almost all the major software suppliers, and Drayman has included a list showing the number of complaints against each in his report, which can be viewed in full here:
 
http://www.casinomeister.com/pitchabitch/full-year_summary_2014.php
 
Drayman finished the year with 23 cases still in progress, and commented:
 
"There was a significant up-tick in the number of "irregular betting"/"spirit of the bonus" cases. This is becoming a serious problem. Overall I think it boils down to a strong push by casinos to actively hunt 'advantage players'.
 
"The number of cases was down about 20 percent but the typical value of claims was noticeably higher, possibly indicating that smaller-value cases aren't getting reported as much?
 
"The "self-exclusion" scams reported last year continued through the first part of 2014, tapering off significantly toward the end of the year."
 
Drayman drew particular attention to a disturbing trend in which integrity-challenged operators shrug off attempts to mediate on behalf of aggrieved players, instead referring complaints to in most cases uncommunicative and disinterested licensing jurisdictions.
 
Where reputable jurisdictions are involved there was no problem in establishing a dialogue, but in many cases this was not so, and the complaint simply disappeared into a "black hole" to the players' disadvantage.
 
"If your casino is telling you this you'd be well advised to look into who that regulator actually is. There are rather few that are worthy of the emphasis being placed on them," Drayman comments.

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Gambling News :

Tain Fast Bet - Our readers will recall Tain recently increased the number of live events it covers each month to 23,000, covering both traditional markets such as football, tennis and US sports and the more obscure curling, biathlon and Water Polo.

Olympic Entertainment Group Mobile Gaming - In its full-year 2016 report, Olympic Entertainment Group (OEG) has informed the establishment of a Malta-based company registered to facilitate its intended expansion into remote gambling.

Circus Evolution HD Slot - Malta-based content provider World Match has released its first title of 2017, “Circus Evolution HD”, a 5-reel, 3-row, circus-themed adventure offering Free Spins, Wilds and a Bonus Game.

Kindred Group Gets EU Recommendation on Consumer Protection - Kindred Group (formerly Unibet) has become the first operator to successfully meet the requirements of the EU Recommendation on Consumer Protection and Responsible Gambling following an external audit.

17 Crown people still detained - Reports from China over the weekend suggest that the 17 Crown people still detained could be looking at another twelve months of imprisonment as investigations into their alleged and still unspecified crimes drag on

SB1400 Virginia Poker Skill Game Bill - Her bill SB1400 is currently with the Senate General Laws and Technology Committee, whose 15 members will decide whether to progress it or condemn the Senator to another year of failure.

Pennsylvania Video Gaming Association - With the focus on Pennsylvania as the most likely next US state to legalize online gambling as part of a general gambling expansion measure, reporters noted this week the emergence of a new lobbying group in the state - the Pennsylvania Video Gaming Association.

Stiffer Problem Gambling Penalties in UK - The Guardian newspaper reports that the UK Gambling Commission plans to unveil new enforcement strategies on problem gambling and money laundering prevention this month, laying down tougher penalties for operators who fail to tackle these issues.

Malaysian police Destroy over 5000 Gambling Computers - Malaysian police in Kajang have destroyed 5,042 computer sets seized in online gambling raids over the past two years, explaining that the action is designed to take the machines out of circulation.

Spartan Poker vs SpartanPoker name War - Pokerguru, which owns the brand SpartanPoker.com, has threatened to sue the Indian Poker Championship over its use of the title Spartan Poker, and recently published a notification that it is not associated with the IPC version of the brand.

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