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Ecogra 2009 Gambling Dispute Stats Released
1/14/10 - Tex Rees, the Fair Gaming Advocate at the player protection and standards non-profit eCOGRA, has released consolidated player dispute statistics for January 1st to December 31st 2009, showing that almost 50 percent of the disputes she mediated were resolved in favour of the player.
Rees publishes quarterly reports on her activities, which cover the 141 online gambling websites accredited and monitored by the independent London-based organisation.
The annual overview shows that Rees received a total of 826 disputes through eCOGRA's online player facility, an increase of 83 or around 10 percent over FY 2008. However, 83 of those submitted were in respect of non-eCOGRA operators, over which the organisation has no influence.
A further 115 submissions were classified as invalid due to being anonymous, non-specific and/or abusive in nature - slightly up on the same category for 2008 when there were 96 such submissions.
Rees mediated the remaining 628 issues, securing resolutions that favoured the player in 303 - or 48 percent - of the cases.
"The average number of valid disputes handled per week was 12.07, slightly up on the 2008 number of 10.6," Rees said this week.
"Taken over a total of 141 "Safe and Fair" seal websites, that amounts to an average of 0.37 issues per site per month, a minute increase over the 2008 number of 0.36. That remains an industry-leading disputes statistic by any standards," the Fair Gaming Advocate added.
"The hierarchy of disputes remains the same as it was in 2008, although the percentages differ slightly," Rees said. "Once again I found operators quick to respond and fully cooperative in addressing the mediated disputes."
Mybet Earnings Struggle -
The statement this week reveals that Mybet continued to be hampered by negative trends from historic quarters, making its original performance estimate "unrealistic".
Tom Horn Awarded Malta Gaming License -
Online gambling software provider Tom Horn Gaming has been awarded a Malta Gaming Authority license that permits the company to host and manage Malta-based gaming operators.
Calvin Ayre invests in new Antigua Business Center -
Ayre joined with government officials this week in a ground-breaking ceremony for a five-story centre on Antigua which will be home for the venture. The "green" building will be solar powered and provide employee-friendly services like catering, a gym and child care.
Attack of the Zombies Slot -
Online gambling games developer Genesis Gaming has unveiled its latest game, with a theme based on a horror story of the undead, exploiting the current trend....and just in time for Halloween.
Why is FullFlush Poker Still Down -
Its now almost a month since Full Flush Poker went offline "for a platform upgrade" and stopped communicating with its reportedly many unpaid and unhappy players. All trace of the operator - and means to communicate with it - have vanished.
Time Running Our For Pennsylvanian online gambling -
Hopes that this week would see the Pennsylvanian Senate voting on an online gambling and DFS legalization bill already passed by the House four months ago dwindled Wednesday when no progress was made and the legislatures season officially closed.
Yggdrasil Gaming Expanding -
The Swedish online gambling games developer Yggdrasil Gaming is to establish a new parent company and expand its Stockholm office as it bolsters its presence in Sweden with a raft of new hires.
FanDuel and DraftKings Settle With NY Attorney General -
Speculation earlier this week that daily fantasy sports market leaders FanDuel and DraftKings were about to agree a settlement on consumer fraud suits prepared by the New York AG was confirmed Tuesday when a $12 million settlement was announced.
Stan james Now Live With EPOS -
The company switched to the Optima server less system across its entire estate in July after previously using Optima EPOS technology. The switch was completed early this (October) month and has already delivered noteworthy savings for the company.
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