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ECOGRA ACCREDITED ONLINE GAMBLING SITES MAINTAIN LOW COMPLAINT RATE

Monday, July 18, 2011 :  Majority of complaints resolved within 72 hours
 
The 2011 half-year dispute statistics released by eCOGRA Fair Gaming Advocate Tex Rees this week show once again that eCOGRA-accredited operators maintained a remarkably low complaint ratio under 0.5 percent per site on average each month over the first six months of 2011.
 
The majority of valid complaints received by the independent player protection and standards body were resolved within 72 hours.
 
"Operators have responded in a fast and cooperative manner to those cases where I have requested information and explanations, and have been quick to respect my findings in each case," Rees reported, adding that it had been noted that a small percentage of players still tried to circumvent terms and conditions governing play and payouts.
 
"This small category of players has become more creative in their tactics, but the operators have developed correspondingly improved methods to identify and then lock them out," she said.
 
eCOGRA oversees the online gambling activities of some 145 tier one online gambling sites owned by some of the biggest and most established operators on the Internet, and makes available a free dispute resolution service to players using those sites which have been awarded eCOGRA’s “Safe and Fair” seal.
 
During the first 6 months of 2011 a total of 475 complaints were received, 57 of these being in respect of sites outside the eCOGRA sphere of influence and therefore not accepted. A further 60 were invalid due to insufficient information or irrelevant enquiry.
 
The 358 valid and legitimate complaints accepted by the FGA featured cash-in problems (41 percent), bonus issues (23 percent) and locked accounts (21 percent) as the main disputes, with an average complaint rate of 13 per week across all 145 accredited operations.
 
The number of valid disputes resolved in favour of the player dropped to 40 percent, a decrease of 3 percent on the 2010 figures, Rees reported.
 
“This decrease is attributed to a number of gambling syndicates breaking the terms and conditions that were uncovered by operators through the application of increasingly sophisticated tracking techniques" says Rees. “The use of multiple account and fraudulent documents are being picked up on a much more regular basis”.

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Gambling News :

Amaya FY2016 Trading Update - The Montreal-based Amaya online gambling group has issued a trading update covering FY 2016 and improving its forecast revenue and earnings numbers.

Another Mega Fortune Dreams jackpot for Euro 3.5 million - In a statement Friday NetEnt advised that the lucky player is a 62-year-old woman from central Finland who won the seven-figure sum from a Euro 1 stake.

Stanleybet has filed a legal action against the government of Cyprus - Bookmaking firm Stanleybet has filed a legal action against the government of Cyprus, claiming Euro 12.5 million as compensation for what it claims is loss of profits and opportunities, prejudice to image and business reputation and legal costs.

LeoVegas To Sponsor Leicester Tigers - The agreement includes official partner accreditation, media space at Welford Road stadium and matchday tickets and VIP hospitality as well as two pitchside perimeter boards from the 2017/18 season and one for duration of the 2016/17 season.

Optima Information Services iShop - Industry visitors to the recent TVC Bookmakers Trade Fair in Solihull, UK were much taken by Spanish betting technology firm Optima Information Services' iShop product, and the company went on to win the SBC Best Retail Betting Product award with it last month.

Golden Nugget Las Vegas Launches New Betting App - Golden Nugget Las Vegas has unveiled a sports wagering app offering Nevada punters the comfort and convenience of being able to wager from anywhere in the state.

CAGAYAN CHIEF MOVES TO REASSURE LICENSEES - Apparently $4 million is going into improvements of the Authority’s data centre in the Freeport at Cagayan, whilst another $3 million has been earmarked for an upgrade to data infrastructure located outside the Freeport.

New Massachusetts Online Gambling Bill - It seems that every two years (give or take a few months) Massachusetts state Senator Bruce Tarr flights an online gambling legalization bill in the state Senate.

Las Vegas Sands Fined for foreign bribery allegations - #lasvegassands Las Vegas Sands, the land casino company owned by multi-billionaire US mogul Sheldon Adelson, has again had to cough up a stiff penalty for non-compliance with the law.

Libratus AI Program Destroying Human Poker Opponents - #Libratus With 40,340 hands played (about a third of the 120,000 planned) Dong Kim is down $29,506, whilst Jimmy Chou ($113,7728), Daniel McAuley ($141,877) and Jason Les ($186,489) are all carrying losses.

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