ECOGRA RELEASES 2010 DISPUTE STATS

Posted 2/3/11 : ccredited operators maintain low dispute rate

Tex Rees, the Fair Gaming Advocate at the independent player protection and standards body eCOGRA, has released statistics for the year 2010 on disputes involving online gambling sites accredited by the London-based company.

The report reveals that certain complaints submitted to the FGA came from a player syndicate fraudulently manipulating bonuses, which an in-depth investigation uncovered.

"Security considerations prevent the disclosure of the location and modus operandi adopted by the swindlers, who were all subsequently discovered and blocked," Rees recounts.

A total of 846 disputes (2009: 826 complaints) were submitted online to eCOGRA throughout 2010, an increase of 10 percent over 2009. 67 of these concerned companies not accredited through eCOGRA and therefore outside the ambit of the FGA's authority.

A further 125 were found to be invalid, being fraudulent, non-specific or abusive and anonymous in nature.

The remaining, or valid, 654 disputes (2009: 628 complaints) concerned cash-in problems (44 percent); Bonus issues (25 percent); and Locked accounts (19 percent).

12 percent were categorised as 'other' and involved software fairness, responsible gambling and spamming allegations.

Over the 12 months, an average of 43 percent of disputes was resolved in favour of the player.

"The small decrease in the percentage of disputes resolved in favour of the player, and a corresponding increase in allegations of unjust bonus disqualification have been proved through detailed investigation to be connected," Rees reports.

"A fraudulent player syndicate was caught out by sophisticated security systems, resulting in its members submitting allegations which subsequently proved to be false, but had to be painstakingly followed up."

The free eCOGRA disputes resolution service has been in operation since 2004, and has handled a total of almost 4 500 disputes over that period. Almost 49 percent of these were resolved in favour of the player.

The level of disputes per accredited eCOGRA site was again remarkably low for the volumes of business transacted, with a typical accredited site delivering only 0.38 disputes on average per month throughout the year (2009: 0.37).

NHL Odds: Toronto Maple Leafs vs. Washington Capitals on Tuesday - Auston Matthews and the Toronto Maple Leafs touch down in DC this Tuesday (7 PM ET on TSN) as one of the hottest teams in the NHL. They've tallied a ridiculous 26 goals through only five games played; that's more than five goals scored per game on average. They'll be up against an equally potent Washington Capitals team.

Pro League Reveals Sportradar Contract Details - The partnership between the PLC and Sportradar aims to provide a high-quality level of service to all Arabian Gulf League stakeholders in addition to making verified official data about players performances available to coaching and scouting staff and supplying match information to media outlets.

NFL Odds: Steelers Visit Undefeated Chiefs #TNF - The Kansas City Chiefs (5-0 SU and ATS) have been flawless as an NFL pick thus far. Their chances of remaining undefeated in Week 6 look good; after opening at –4.5, Kansas City is a 5-point home chalk for Sunday’s game against the Pittsburgh Steelers (3-2 SU, 2-3 ATS), beginning at 4:25 PM ET on CBS.

Mega Moolah strikes again - The jackpot was hit on a mobile device on Sunday 1 October 2017 by a UK player on Betway, this time awarding a £1,448,116.31 pay day.

2 New Slots For Microgaming Casinos - David Reynolds, Games Publisher at Microgaming, comments: “On top of our branded title game Halloween, we’re delivering two more slots this October, each bringing exciting features and a different theme.

MLS Odds: Red Bulls vs. Whitecaps - The New York Red Bulls (12W, 12L, 7T) haven’t won a match since August 15, but they’re –165 favorites this Saturday against the visiting Vancouver Whitecaps (15W, 10L, 6T), beginning at 5 PM ET. Vancouver is a +475 underdog with the draw priced at +285.

Simon Jones is crowned the Greatest Poker Player in the Universe - A €10,000 leaderboard tracked player progress throughout the series to determine who the Greatest Poker Player in the Universe was. Professional poker player/sports psychology lecturer, Simon Jones, took the crown with a €5,000 cash bonus and trophy to prove it.

MLB Odds: Yankees Favored in AL Wild Card Game - After a strong regular season, the New York Yankees (91-71, –1.00 betting units) opened as –235 home favourites for Tuesday’s AL Wild Card Game against the Minnesota Twins (85-77, +11.48 units). First pitch is at 8 PM ET on ESPN.