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2011 Kahnawake Gaming Commission Dispute Stats

1/21/2012 : KAHNAWAKE GAMING COMMISSION RELEASES DISPUTE STATS
 
Canadian regulator delivers on its promises of more transparency with more than 80 percent of resolutions in favour of the player.
 
In 2009, the Kahnawake Gaming Commission (KGC) internet gambling licensing and regulatory authority made a commitment to improve the dispute resolution process for players of licensed operators. The extensive upgrading of this facility over the past year is reflected in the receipt of one of the Casinomeister coveted awards this week.
 
The KGC now has a Dispute Resolution Officer, a dedicated complaints email address (complaints@gamingcommission.ca), as well as a pull down option for complaints on the Feedback section of the KGC website at http://www.gamingcommission.ca/feedback.aspd).
 
All complaints must be in writing and must contain clear and unequivocal information about the complainant’s identity, and provide all the relevant details regarding the complaint and the steps that were taken to address the complaint with the operator prior to approaching the KGC.
 
The KGC has established a solid track record in the field; submitted complaints are acknowledged within 24 hours and entered onto a master case file. As soon as practicable after a complaint is received, the Commission reviews the allegation to establish its validity in order to initiate such investigations as may be required.
 
The Commission interacts with the operator concerned keeps the player informed on the actions being taken to assist in resolving the complaint.
 
In general, the operator is required in terms of the license to respond to the Commission within seven days, and the investigator may request additional information from the complainant, the operator or any third person with relevant evidence.
 
After its investigations are complete, the Commission will:
 
• dismiss the complaint as unfounded;
 
• uphold the complaint in whole or in part;
 
• direct the operator to take any steps the Commission may, in its sole discretion, deem necessary to resolve the complaint;
 
• direct an operator to pay the costs incurred by the Commission in its investigation of the complaint; and/or
 
• issue any other directions or take any other steps as the Commission deems appropriate under the circumstances.
 
Over the period January 1, 2011 to December 31, 2011, plus 17 outstanding cases from 2010 which were completed in 2011, the Commission received 1,340 complaint submissions.
 
Of this total, 162 that did not satisfy the Commission’s criteria were not accepted as valid complaints.
 
Validated complaints (1178, including those outstanding from 2010) were categorized into the following subject matters:
 
•     79 complaints pertained to locked or closed player accounts;
•     963 complaints pertained to late, delayed, or non payment to player;
•     49 complaints pertained to questions of fairness on operator sites;
•     87 complaints were categorized as miscellaneous.
 
The present status of the validated complaints is:
 
•     304 remain unresolved, pending, or outstanding (as of December 31, 2011). These will carry over into 2012.
 
•     874 have been resolved as follows:
 
•     169 (or 19.34 percent) were closed or dismissed as unfounded;
 
•     705 (or 80.66 percent) were upheld in whole or part in favour of the complainant.

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Gambling News :

Amaya FY2016 Trading Update - The Montreal-based Amaya online gambling group has issued a trading update covering FY 2016 and improving its forecast revenue and earnings numbers.

Another Mega Fortune Dreams jackpot for Euro 3.5 million - In a statement Friday NetEnt advised that the lucky player is a 62-year-old woman from central Finland who won the seven-figure sum from a Euro 1 stake.

Stanleybet has filed a legal action against the government of Cyprus - Bookmaking firm Stanleybet has filed a legal action against the government of Cyprus, claiming Euro 12.5 million as compensation for what it claims is loss of profits and opportunities, prejudice to image and business reputation and legal costs.

LeoVegas To Sponsor Leicester Tigers - The agreement includes official partner accreditation, media space at Welford Road stadium and matchday tickets and VIP hospitality as well as two pitchside perimeter boards from the 2017/18 season and one for duration of the 2016/17 season.

Optima Information Services iShop - Industry visitors to the recent TVC Bookmakers Trade Fair in Solihull, UK were much taken by Spanish betting technology firm Optima Information Services' iShop product, and the company went on to win the SBC Best Retail Betting Product award with it last month.

Golden Nugget Las Vegas Launches New Betting App - Golden Nugget Las Vegas has unveiled a sports wagering app offering Nevada punters the comfort and convenience of being able to wager from anywhere in the state.

CAGAYAN CHIEF MOVES TO REASSURE LICENSEES - Apparently $4 million is going into improvements of the Authority’s data centre in the Freeport at Cagayan, whilst another $3 million has been earmarked for an upgrade to data infrastructure located outside the Freeport.

New Massachusetts Online Gambling Bill - It seems that every two years (give or take a few months) Massachusetts state Senator Bruce Tarr flights an online gambling legalization bill in the state Senate.

Las Vegas Sands Fined for foreign bribery allegations - #lasvegassands Las Vegas Sands, the land casino company owned by multi-billionaire US mogul Sheldon Adelson, has again had to cough up a stiff penalty for non-compliance with the law.

Libratus AI Program Destroying Human Poker Opponents - #Libratus With 40,340 hands played (about a third of the 120,000 planned) Dong Kim is down $29,506, whilst Jimmy Chou ($113,7728), Daniel McAuley ($141,877) and Jason Les ($186,489) are all carrying losses.

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