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11/6/09 - Mikael Pawlo, managing director of the Mr. Green online casino, has announced major changes to the company's customer relationship management structure which will see a new London-based support centre headed by a highly experienced addition to the executive team at Mr. Green.
The support centre will service all Mr. Green operations, including those involved in its recent entry into the rapidly expanding Nordic market.
Stina Reutercrona has been appointed to head the new centre, reporting directly to Pawlo. With experience at top Scandinavian companies Telenor, Glocalnet and Scandinavian Airlines (SAS), Reutercrona will lead the further development of a new CRM system and set up the London base.
"I have gained useful experiences through my previous assignments which will be very useful in establishing a new CRM strategy for Mr Green to enhance the customer service," Reutercrona said of her appointment this week. "Mr Green has enjoyed a substantial increase in new customers and through this effort we aim to continue establishing ourselves as a responsible and customer-friendly online casino," she said.
Pawlo said that the company, the brainchild of two of the founders of the Betsson group, has expanded "incredibly fast" over the past year and consequently needed to expand and enhance customer relations services.
"Stina Reutercrona has the perfect background and through this management appointment we take the next step towards becoming more accessible in our customer relations," he added.
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B3W's white label poker growing -
02/03/2012 : Online poker software developer B3W's venture into the white label poker market with an all-inclusive product has paid dividends, according to the company, which this week reported that in six months four fully integrated poker rooms had been signed up for its Poker Pack Network.
Betfair public affairs manager speaks out for regulated online gambling -
02/03/2012 : Tom Tuxworth, public affairs manager for the listed British online betting group Betfair, told a South African parliamentary portfolio committee studying the possible legalisation of online gambling that prohibition only drives would-be internet punters to offshore and unregulated websites.
Suzan Smith, problem gambler blows 400k of bosses money -
02/03/2012 : A compulsive online gambler who stole almost GBP 400 000 from her employer was sent to jail in Norfolk, UK this week after a judge criticised her for stealing not only the money but a part of a decent man's life.
NEW IPAD APP FROM BETFAIR -
02/03/2012 : Betfair plc launched its next generation iPad App into the Apple store Friday, announcing that the bespoke native application is a marked enhancement from previous products and is the first to come out of Betfair’s development office in San Francisco
Boxing behind Betfair's latest sponsorship -
02/03/2012 : Betfair is the newest title sponsor of the Matchroom Sport Prizefighter series in a partnership deal that will deliver the online betting exchange branding rights across the ring and provide its customers with expert analysis and in-depth fighter interviews.
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