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Numara Software's FootPrints 8 software makes a difference
Sportingbet has upgraded its customer service capability with the inception of Numara Software's FootPrints 8 service desk management solution.
Sportingbet spans 30 different markets across Europe, Australia, Canada and South America and offers a range of sportsbook, casino, poker and virtual games products, and has chosen Numara in a rigorous and open competition for the contract.
Gurdip Clare, Operations Manager for Sportingbet said: “We run an extremely busy IT department and are heavily reliant on technology as a business - downtime costs money! Up until now, we have been operating multiple systems and this was proving difficult for trend analysis and having any meaningful KPI’s. Our aim was to purchase a solution that was 100 percent Web based and could provide us with one single centralised system.
"But most importantly Numara FootPrints will provide a single system for all incidents, so that moving forward we have better reporting, time management, resource management and we can further improve communication.”
Numara FootPrints 8 is written in an easy-to-use code, which enables Sportingbet to make its own alterations and changes as the business develops.
The implementation of a new service desk is part of a bigger picture for Sportingbet which is also going down the ITIL route.
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Gambling News :
Yggdrasil Gaming Expanding -
The Swedish online gambling games developer Yggdrasil Gaming is to establish a new parent company and expand its Stockholm office as it bolsters its presence in Sweden with a raft of new hires.
FanDuel and DraftKings Settle With NY Attorney General -
Speculation earlier this week that daily fantasy sports market leaders FanDuel and DraftKings were about to agree a settlement on consumer fraud suits prepared by the New York AG was confirmed Tuesday when a $12 million settlement was announced.
Stan james Now Live With EPOS -
The company switched to the Optima server less system across its entire estate in July after previously using Optima EPOS technology. The switch was completed early this (October) month and has already delivered noteworthy savings for the company.
Singapore Online Gambling Ban Begins -
Singapore media reports indicated Tuesday that restricted online gambling services offered by the Singapore Pools have started online operations, whilst Singapore Turf Club will commence online betting activity on November 15.
Pennsylvania Online Gambling Updates -
Pro-online gambling companies, including the Golden Nugget in New Jersey and Pokerstars, were quick to refute Schippers views based on their operational experience.
WSOPE In Czech Republic -
World Series of Poker Europe 2017 has moved to King’s Casino Rozvadov (KCR) in the Czech Republic following a multi-year deal that will see KCR host numerous WSOP-branded events over the next several years.
BtoBet Partners with AfroBet -
Following the launch in Kenya, Afrobet said it has high hopes for further expansion into East Africa, Tanzania, Uganda and Congo.
Pissed off Tabcorp shareholders -
A significant number of Tabcorp shareholders, led by The Australian Shareholders Association, reportedly objected to proposed hikes in executive pay packages and were unhappy with the company plans for a merger with rival gambling group Tatts.
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