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Numara Software's FootPrints 8 software makes a difference
Sportingbet has upgraded its customer service capability with the inception of Numara Software's FootPrints 8 service desk management solution.
Sportingbet spans 30 different markets across Europe, Australia, Canada and South America and offers a range of sportsbook, casino, poker and virtual games products, and has chosen Numara in a rigorous and open competition for the contract.
Gurdip Clare, Operations Manager for Sportingbet said: “We run an extremely busy IT department and are heavily reliant on technology as a business - downtime costs money! Up until now, we have been operating multiple systems and this was proving difficult for trend analysis and having any meaningful KPI’s. Our aim was to purchase a solution that was 100 percent Web based and could provide us with one single centralised system.
"But most importantly Numara FootPrints will provide a single system for all incidents, so that moving forward we have better reporting, time management, resource management and we can further improve communication.”
Numara FootPrints 8 is written in an easy-to-use code, which enables Sportingbet to make its own alterations and changes as the business develops.
The implementation of a new service desk is part of a bigger picture for Sportingbet which is also going down the ITIL route.
Gambling News :
Oink Country Love Slot Launches -
Oink Country Love will have players tapping their feet to the country beat with the lovable Oink Bros, Willy and Chancho, who are trying to win over the heart of Miss Southern Charm in this five by three reel, 45-line online slot.
Tim Chung Wins MPNPT Manchester -
The 288-runner £550 MPNPT Manchester Main Event today crowned its champion, awarding the bulk of the £150,000 total prizepool to the nine players surviving after two days of tournament poker at the Grosvenor Casino.
MPNPT Manchester Day 2 -
Day 2 of the £550 MPNPT Manchester Main Event saw 60 Day 1 survivors (from a total of 288 entries) and three intrepid last-minute registrants sit down to play to the final table.
Day 1B MPN Poker Tour Manchester -
Day 1B of the £550 MPNPT Manchester Main Event saw the field rise to 285, as players took full advantage of the whole-day re-entry period.
Day 1A MPNPT Manchester -
The £150,000 guaranteed MPNPT Manchester kicked off today in style – 74 poker players from all over Europe arriving at the Grosvenor Casino to contend the first of two starting days
Kung Fu Rooster Slot Goes Live -
Celebrate Chinese New Year - 2017 Year of the Rooster. It's time to sweep away any ill-fortune and make way for incoming good luck, with this exciting 12 lines slot game.
Sensational Sixes Slot Goes Live -
Light up Icons like BAR's, black spades, red hearts, blue diamonds, and green clubs. The best part of Sensational Sixes are the three wild icons, for 2X, 4X, and 6X multipliers!
3 New Betsoft Slots -
3 new Betsoft slot Games were also added this week to most online casinos allowing US players.
2017 Bodog Super Millions Poker Open -
The first events on the 105-tournament schedule have already been completed; there are three more tourneys on Thursday’s schedule, with a total of $34,000 in guaranteed prize money waiting to be won.
Pokerstars Pulls Out Of Coloumbia -
Pokerstars Has taken the decision to cease offering real money services to players located in, playing from or resident within Colombia, effective from the 17th of July 2017.
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