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Cautionary tales from the world of online gambling

Monday, October 24,2011 : Cautionary tales from the world of online gambling
The popular internet gambling information site Casinomeister, which operates a balanced disputes mediation service for aggrieved online players with legitimate complaints, showcased just two of the many cases it has dealt with this week as cautionary tales for online punters.
In the first case, the Rival software-powered Slots Jackpot online casino is named and shamed. A player complained that he/she had been fortunate enough to accrue slot winnings of Euro 9000. After the usual song and dance, the casino paid the player Euro 4000, but then locked him/her out without explanation, and would not respond to email, chat or phone calls.
After eight months of frustration and stress in continually trying to open a dialogue with the casino, the player appealed to Casinomeister for mediation, but for once even that did not work; disputes manager Max Drayman was unable to get the casino management to respond and discuss the issue despite several attempts, which were completely ignored.
The casino is one of the smaller operations and is probably a white label, licensed in Curaçao, allegedly owned by Bonne Chance NV.
And now, like several others of that ilk, it is consigned to the rogue pit....never a good position in a business that relies so heavily on trust.
The second case is rather harder to figure out; one always expects (perhaps naively) that large corporate operators hew to a stronger set of ethics and professionalism. In the case against Betclic Casino, that notion is arguable following a recent case in which Casinomeister tried to open a dialogue to discuss a player problem.
Here, the player claimed to have deposited Euro 300, received a 100 percent "match deposit" bonus, worked his or her balance up to Euro 4000, then requested a withdrawal, but was promptly locked out of the casino.
Casino support quoted item 7.3 from Betclic's T&Cs which included the following rather draconian and inequitable condition:
".. if in BetClic’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play ...."
Disputes manager Drayman, who has built up extensive experience in the disputes field over the past decade or more, rightly comments that this is an example of the very questionable and fluffy "spirit of the bonus" guff that operators have tried to use in confiscating legitimate player winnings in the past.
It's universally seen as an unreasonable and wooly policy toward players, and Casinomeister took up the case.
Surprisingly (harking back to the value of at least talking about a problem)  Betclic ignored several attempts over a six week period by Drayman to initiate an exchange of views. All of the approaches were received, but the corporate did not even extend the courtesy of an acknowledgement.
That, allied to the questionable T&C, is the sort of conduct that condemns casinos to roguedom, and Casinomeister has been obliged to issue a player warning on the issue.

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Gambling News :

Phil Ivey Loses Borgata Casino - Phil Ivey has lost in his four-year legal tussle with the Borgata over baccarat winnings; on Friday a US federal judge ruled that he and a companion violated New Jersey state gambling regulations in the manner in which they won nearly $10 million playing at the Atlantic City casino.

NYX Gaming in deal with Endemol - "Endemol Shine’s IP will be a strong addition to the NYX portfolio of content and we look forward to working together to bring additional instantly recognizable brands to market.”

NEW CAMBODIAN GAMBLING LAWS - After more than two years of debate and drafting, Cambodia may be closing in on final agreement regarding its proposed gambling law changes.

Congress To Review US SportsBetting Restrictions - Did the American Gaming Association’s campaign influence the decision to take another look at the 1992 Professional and Amateur Sports Protection Act?

Playtech Acquires ECM Systems - Online gambling soiftware provider Playtech plc has announced the acquisition of a ninety percent stake in UK bingo software developer ECM Systems for a consideration of GBP 14.9 million.

Marks and Spencer store Manager steals to Gamblie Online - The Cambridge News reports that a 28-year-old manager of a Marks and Spencer store, Martin Trenor, has been jailed for three years for stealing GBP 254,538.11 in shop takings over the course of a year and spending it almost immediately at online gambling websites.

Chinese Gambling crackdown could damage high roller revenue - Fast-moving events this week have seen Australian media reports quoting hundreds of millions of dollars wagered by Chinese high rollers in Aussie land casinos, offset to some extent by Crown claims that this whale gambler" demographic generates only 12 percent of turnover.

EvenBet Open Face Chinese Poker - Open Face Chinese Poker online games provider EvenBet has reported that its Open Face Chinese Poker product is gaining traction with games recently integrated for desktop action at the Malta-licensed operational site Poker Grant.

PartyPoker Millions tournament guarantee Now GBP 6 million - Online poker operator PartyPoker announced Thursday that it is to boost its PartyPoker Millions tournament guarantee by a million sterling to GBP 6 million, claiming it is now the biggest prize pool guarantee in European poker history.

2016 EPT Malta - The European Poker Tour is off to a good start in Malta, with German pro Dietrich Fast claiming a well-earned Euro 174,000 main prize in the Euro 10,000 buy-in Single-Entry Rebuy event.

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