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Backfire for PartyPoker Software Upgrade

Wednesday, February 24, 2016 :  PARTYPOKER SOFTWARE UPGRADE BACKFIRES
 
Company apologises and reimburses players.
 
Last weekend proved to be embarrassing (and probably expensive) for PartyPoker after its newly upgraded software client caused network errors that ended in a more than 7 hour crash over a peak period Saturday.
 
The company quickly came forward with an apology and an assurance to players that refunds will be made in respect of interrupted or cancelled events
 
The failure caused the rescheduling of at least one Grand Prix Poker Tour (GPPT) online event, but the upgrade had been withdrawn and the site was running efficiently by early Sunday morning.
 
The company issued the following statement to players:
 
"As you are aware, partypoker experienced some unexpected downtime to our services on Saturday 20 February, 2016, resulting in several tournaments being cancelled. Over the past 12 months, partypoker has worked tirelessly to improve all aspects of the site and the feedback from you, our valued customers, has been extremely positive.
 
"One of the reasons for the positivity is the fact partypoker has been transparent when it comes to giving you information about the changes being made to your online poker site, the poker site for the people, and that transparency continues today as we explain what caused the downtime on February 20, what we have to done to rectify the issue, and what happens next.
 
"Firstly, we would like to sincerely apologise for last night’s system downtime. This seems to have been caused by issues with a routine update to the software deployed earlier this week and is now under investigation by our technical teams. Until the underlying problem is solved in full, we have taken the decision to reverse this update, thus ensuring that everyone has a smooth over the next four weeks, starting with the Featherweight Week on Sunday 21 February.
 
"We understand the frustration felt by our players who had their tournaments cancelled and rest assured that we will honour all of the guaranteed prize pools in full for those tournaments that started before the technical issues arose last night. The customer support team is working around the clock to process these refunds. As you can appreciate this is a substantial task, but should you not receive your refund in the next day or two, please contact customer support who will be happy to assist you further.
 
"We would also like to apologise to those players who were unable to participate in the scheduled Grand Prix Poker Tour Newcastle Online Day 1 and we have decided to run a special GPPT UK Online Leg at 7:00 pm GMT on Wednesday 24 February so that you have the opportunity to use your GPPT $109 tickets. This tournament will have a $50,000 guaranteed and we are adding an additional $10,000 to the guaranteed prize pool.

"Finally, we would like to take this opportunity to thank all each and every one of you who have supported partypoker and helped us grow the site over the last 12 months. We know that there will be bumps along the way, but rest assured, we all remain 100% committed to the cause of bringing poker back to the people."



Gambling News :

Games Concept Day in Malta - The Quickfire Games Concept Day is the second full-day workshop to date, the first being held in Gibraltar in July.

AFC’s fight against match-fixing - The Asian Football Confederation (AFC) has introduced a new AFC integrity mobile application, which will enable fans, players and officials to report possible suspicious activities or provide information concerning match-fixing or corruption to the AFC Integrity Unit.

PartyPoker Removes Dormant Account Fees - partypoker today announced that players will no longer be charged fees for inactivity on their online accounts.

NHL Odds: Rangers Look for Seventh Straight in Chicago - The Chicago Blackhawks (8-8-2) will try to get their season on track this Wednesday when they host the surging New York Rangers (9-7-2) in an Original Six showdown. NBCSN has the coverage beginning at 8 PM ET.

ACR $1,400,000 High Five Tournament Series - It has five added tournaments a day for five straight days, with the $420k Main Event on the final day. There are Texas hold’em and PLO game types, and tons of structures.a

Microgaming named in The 10 coolest offices of 2017 - Microgaming named in The 10 coolest offices of 2017 Microgaming’s new HQ has been named in ‘The 10 coolest offices of 2017*’ in the UK, featuring alongside some of the biggest consumer brands.

$75K Win on Mobile Slot @ CafeCasino - Café Casino’s mobile slot, Achilles, paid out in a big way over the weekend. A player from Pennsylvania, Rob J., triggered the game’s free spins mode by landing three scatters.

Microgaming’s The Phantom of the Opera online slot live today - Available to Microgaming and Quickfire operators, The Phantom of the Opera online slot goes live Wednesday 1 November 2017.

2017 Punta Cana Poker Classic Results - The 2017 Punta Cana Poker Classic is now in the books and players are returning home after a week-long poker celebration. And after a major final table deal, two players have the most reason to celebrate. Roberto Carvallo ultimately won the tournament after negotiating a final table deal with Jamin Stokes.

NHL Odds: Winnipeg Jets vs. Minnesota Wild - Blake Wheeler and the Winnipeg Jets will attempt to get two points closer to the Central Division lead on Tuesday, as they take on the Minnesota Wild on the road. The Jets have started strong, and sit in second place in their division. Led by RW Blake Wheeler, the Jets look like a team that could make some noise in the West this season.

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