New PartyPoker Software Has Many Problems

Friday September 13,2013 : EXTENT OF PARTY POKER SOFTWARE GLITCHES REVEALED (Update)

Company rep in damage control post at twoplustwo forum

It's now well known that the much-hyped launch of Party Poker's new software earlier this week was accompanied by an alarming level of gremlins and glitches, and on Thursday a Party Poker representative confirmed the extent of the problems with a post.

Here's what the rep had to say:

"A server upgrade was published this morning. It fixed some of the stability issues being experienced since last week’s launch. We have also released a client patch this afternoon which fixed the following bugs:

Windows 8 crash on login
Lobby crash on login
All client freeze issues
Broken web links in the client
Lobby lag issue
Feedback form loop crash
Inter-Account Transfers
Player notes
Player table profile mouse over

Although we have not been posting here for a few days, we do monitor the thread daily. We have been focusing our efforts on addressing the technical issues some of you have been raising here and via our support channels.

We are also continuing to work on fixes to some other issues such as:

• $1K Points Bonus bug “Country/State is a mandatory field” error
• Resizing of fonts on table
• Chip stack font
• Instant hand history window not resizable
• Fast Forward not available on classic tables
• Various other client error messages

We will endeavour to keep you as up-to-date as possible with news on developments and client releases. Your continued feedback is very much appreciated!

Your suggestions and enhancement ideas are also valuable to us, and we consider them all seriously – such as a recent call to switch to 9-Seat MTT tables. We are going to review our position on this, and make a decision based on our findings. Feel free to let us know why you think 9 seater MTTs would be an improvement and we will include your feedback as part of our findings."

Although forum members were critical, they seemed to appreciate the effort to communicate and keep them advised of the company's efforts to address problems that should perhaps have been ironed out before the launch.

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