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10/9/09 - Recently recruited UltimateBet poker pro Joe Sebok, who appears to have become the online poker firm's spokesman regarding the cheating debacle by former consultants last year, has revealed further details on the company's attempts to satisfy disadvantaged players. 
Last month, Sebok used his blog to explain how players who felt cheated by the hole-card scandal could get more detail on their individual play. This week, Sebok expanded on the topic at http://www.pokerroad.com/blog/joe-sebok/posts/another-ub-hand-history-update-aruba-aruba, and explained that players will need to contact Ultimatebet to initiate the process.
Sebok describes the process in detail as follows:
1. Once you send in your request to (pokersecurity@ultimatebet.com, include your name, account name, address) or we work our way through the current ones in the queue, you will be sent two spreadsheets. The first will be as before a complete summary of all the cheating accounts that you played again, the total hands you played against each, and the amount that you won/lost against each. This spreadsheet will have 117 lines, one for each cheating account.
2. You will also receive a data sheet with all the win/losses vs. each cheating account. This is basically a breakdown of all the information you could want minus the actual hole cards, which will be contained in the actual hand histories that will be sent out after this first piece of information.
This first spreadsheet will probably satisfy more of the requests that come in to take a look at the data. Of course, many of you want the real meat, the actual entire hand histories, so once you have gotten this first initial summary breakdown and taken a look, just shoot an email back in letting us know that you want the entire hand histories for all the hands you played against the cheating accounts.
The reason for this is that it takes much more time and manpower and thus we want to only get this out to those players who actually want them and will use them. If we fired them up for every request coming in, we would be doing a TON of unnecessary work for players who actually just want a summary. Might seem annoying to have to go this second step but the first request is faster and it covers most players needs and that’s why we chose to do it this way.
Once we get this second email shot in from you after you have had a chance to check out the summary sheet, we will then be shipping along the entire hand histories, complete with ALL cheating accounts' hole cards, whether or not they went to showdown with you. This is obviously a cumbersome process, so please practice a little more patience with us.
Sebok says the exercise has already begun, so players may be about to have their patience rewarded....
