Sportingbet has upgraded its customer service capability with the inception of Numara Software's FootPrints 8 service desk management solution.
Sportingbet spans 30 different markets across Europe, Australia, Canada and South America and offers a range of sportsbook, casino, poker and virtual games products, and has chosen Numara in a rigorous and open competition for the contract.
Gurdip Clare, Operations Manager for Sportingbet said: “We run an extremely busy IT department and are heavily reliant on technology as a business – downtime costs money! Up until now, we have been operating multiple systems and this was proving difficult for trend analysis and having any meaningful KPI’s. Our aim was to purchase a solution that was 100 percent Web based and could provide us with one single centralised system.
"But most importantly Numara FootPrints will provide a single system for all incidents, so that moving forward we have better reporting, time management, resource management and we can further improve communication.”
Numara FootPrints 8 is written in an easy-to-use code, which enables Sportingbet to make its own alterations and changes as the business develops.
The implementation of a new service desk is part of a bigger picture for Sportingbet which is also going down the ITIL route.