In a sequel to the case of the missing Wilds in certain Top Game-developed gambling software games one of online gambling's biggest information portals, Casinomeister.com, issued a warning to players as the week closed.
The issue of appalling behaviour by Top Game Support staff servicing licensees and questionable software issues has been escalating since the end of May, when apparent software flaws were reported to Top Game. Since then there have been claims that the games were taken down and fixed, and denials that this was done in a heated altercation that has involved Top Game representatives, licensee spokesmen and the player community across a growing number of message boards.
On Friday, and belatedly, a Top Game representative posting as Jan.Strydom apologised for the incidents and assured players that corrective measures were being taken and that players prejudiced by the missing Wilds would be compensated. Others who had played on the affected games would have their deposits returned once the playing logs had been studied by Top Game, he added.
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But, as Casinomeister succinctly summed up the reaction of the player community, it was "…a day late and a dollar short."
The warning now up on the Casinomeister website will probably trigger similar cautionary notices elsewhere, and reads:
"TopGame is a vendor that provides software, security checks, customer support, and payment processing to its clients http://www.topgameplatform.com.
"Due to serious customer support issues, public postings of player emails (to include player names and email addresses), software issues, and apparent aloofness to these problems by TG – a warning is issued to players, affiliates and operators.
"WARNING: The vendor TOP GAME is displaying a serious lack of professionalism and judgement concerning player support, privacy, and software issues.
"These are the [licensee] casinos that MAY be affected: