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Gambling: nGenera and Betsson in Deal

The Bellevue, Washington-based customer service technology provider nGenera has announced the completion of an agreement with online gambling group Betsson Malta Limited that doubles the gambling company's capacity to handle customer queries without increasing staff. 
 
The advanced online chat tool provides live, 24-hour assistance to online gamers across Europe while delivering a 30 percent reduction in average resolution times and reducing telephone queries by as much as 40 percent.
 
Betsson has implemented nGen Chat across its customer service team, which provides support in 14 languages for customers from over 20 countries.  Through the ‘Chat With Us’ link on its Web site, Betsson gamers can request an instant chat session with a support agent rather than calling the team and waiting on hold in a queue.  The intuitive tool automatically directs the request to an agent with the appropriate knowledge and language skills, ensuring that customers receive rapid and effective support.
 
Megan Easey, Head of Customer Support at Betsson says: “nGen Chat has transformed our support services operation, with more than 40 percent of customer queries now handled through live chat sessions. Chat is a highly cost-effective way for us to interact with customers, who receive rapid support without running up their phone bill.  We have been very impressed with the capabilities of nGen Chat and the level of customization and flexibility in the system. Feedback from our agents has been positive.”
 
“The results being reported by Betsson are truly impressive and our retail, financial services, and high technology customers are reporting similar results. This is due to a growing preference for chat as a communication channel,” said Wade Pfeiffer, General Manager of nGenera CIM.   “With nGen Chat our customers can deliver an exceptional customer service experience while delivering rapid ROI.”



Gambling News :

MLB Odds: Stroman Gets the Nod Against Royals - The Toronto Blue Jays (70-80, –20.18 betting units) begin their final home stand of the 2017 campaign this Tuesday when they welcome the Kansas City Royals (73-76, +2.56 units) to Rogers Centre. Sportsnet has the coverage at 7:07 p.m. Eastern.

Microgaming in bingo software deal with Marathonbet - Marathonbet’s loyal customers will now be able to enjoy an extensive Bingo offering – marking another big expansion of its online gaming collection.

Microgaming QuickFire enters Coloumbia - Wplay signs for Quickfire; strategic deal sees Quickfire enter Colombian market. Colombian-licensee Wplay has signed a deal for Quickfire, powered by Microgaming.

Partypoker to sponsor WSOPC Uruguay - Partypoker to sponsor WSOPC Uruguay in December. Qualify exclusively on partypoker for WSOP Uruguay Main Event. December 7th to 17th in beautiful Punta del Este.

MLB Odds: Jays Hope to Spoil Orioles’ Visit - The 2017 season is just about over for the Toronto Blue Jays (66-77, –21.19 betting units), but they can play spoiler in Tuesday’s game against the visiting Baltimore Orioles, starting at 7:07 PM ET on Sportsnet.

Money Storm Casino - Money Storm is not your typical online casino. While many focus on the quantity of games they offer their players, this one is more focused on the quality of their games.

Big Online SLot Win on Ultimate 10X Slot - At 9.20PM on August 28th, Kasey R was enjoying the new Ultimate 10X three-reel slot at Miami Club. The game has a random 'must win' progressive jackpot that is guaranteed to pay by the time it reaches $25,000

MPN Greatest Poker Player in the Universe - The MPN announces the third annual Universal Championship of Poker (UCOP III), boasting €750,000 guaranteed across 59 tournament events this September

PartyPoker Exits Australia - From 31st August 2017 partypoker players will no longer be able to play from Australia. Players’ deposited funds are safe and available for withdrawal.

Mercury Poker Live on Indian Poker Network - Mercury Poker Live on MPN's Indian Poker Network. MPN India, established in 2015, is a ring-fenced poker network dedicated to the Indian market and operating exclusively in Indian Rupees.

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