Wednesday June 20, 2012 : SKYPE FUNCTIONALITY FOR FORTUNE LOUNGE ONLINE CASINOS
24-hour Skype support direct from computer makes sense
The Fortune Lounge Group of online casinos has added Skype functionality providing customers with instant access to its 24-hour support team.
Skype calls to the support centre are filtered through an Automatic Caller Distribution system and will initially only be available for voice calls but chat functionality may be offered at a later stage.
Currently only offered in English, other language preferences can request a transfer on reaching the call centre with alternative languages possibly introduced in future depending on demand.
Wim Ochse, the head of the Fortune Lounge customer support said: “This is a first in the industry. No other casino groups offer Skype as a one-click contact method. We are dealing with people who sit on computers all the time, so to call directly from the computer makes sense.”
Fortune Lounge customers can contact the support team by clicking the ‘Call me’ button on the casino websites or within the casino software.