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2012 Dispute Stats Vs Casinos

Tuesday January 29,2013 : KAHNAWAKE REGULATOR RELEASES 2012 PLAYER DISPUTE STATS
 
Over 65 percent of complaints resolved in favour of players
 
The Kahnawake Gaming Commission, which supervises literally hundreds of online gambling websites licensed in the First Nation sovereign jurisdiction located just outside Montreal in Quebec, has released statistics from its professional Dispute Resolution Officer covering the year 2012.
 
During the year, the Commission received 620 complaints and carried over 304 outstanding cases from 2011, making a total of 924 complaints in all.
 
Of this total, 144 did not satisfy the Commission’s criteria and were not accepted as valid complaints.
 
The 780 valid complaints were categorised by subject as follows:
 
* 51 complaints pertained to locked or closed player accounts;
* 590 complaints pertained to late, delayed, or non-payment to player;
* 63 complaints pertained to questions of fairness on operator sites;
* 77 complaints were categorized as miscellaneous.
 
The present status of the 780 validated complaints is that 448 have been resolved, with 66.52 percent of resolutions favouring the player and 150 closed as unfounded.
 
During 2012, June was the biggest month for complaints on 135, with July following on 75 disputes.
 
332 issues remain unresolved, pending, or outstanding, mainly comprising 311 outstanding complaints related to the Absolute Poker/Ultimate Bet file and the seizure of assets by the U.S. Department of Justice on April 15, 2011.
 
In 2009, the KGC made a commitment to improve the dispute resolution process for players of licensed operators, appointing a highly experienced and respected former member of the industry as Dispute Resolution Officer, with a dedicated complaints email address as well as a pull-down option for complaints on the Feedback section of the KGC website.
 
All complaints must be in writing within not less than seven days, and not more than six months after date on which the subject matter of the complaint first arose. Complaints must contain clear information about the complainant’s identity and provide all the relevant details regarding the complaint and the steps that were taken to address the issue with the operator.
 
All complaints are acknowledged within twenty-four (24) hours and entered on a master case file. As soon as practicable after a complaint is received, the Commission will review the complaint submission to establish its validity before initiating a full investigation which will include enquiries with the operator named in the complaint.
 
Operators are required to respond in detail within seven days to any complaint under investigation by the Disputes Officer, and complainants are given a report on the outcome of the dispute process
 
After its investigations of a complaint are complete, the Commission will take one or more of the following actions:
 
* Dismiss the complaint as unfounded;
* Uphold the complaint in whole or in part;
* Direct the operator to take remedial steps;
* Direct an operator to pay the costs incurred by the Commission in its investigation; and/or
* Issue any other directions it deems appropriate under the circumstances.



Gambling News :

Day 2 of the MPNPT Tallinn Main Event - Day 1b of the MPN Poker Tour 2017 Tallinn Main Event easily surpassed the tournament’s €150,000 guarantee on its own. Yesterday’s 416 entries brought the total number so far up to 522

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Day 1a MPN Poker Tour Tallinn Main Event - Day 1a brought 106 entries into the €550 Main Event, with nearly as many players turning out for the last €35 super satellite into tomorrow’s Day 1b

NHL Odds: Toronto Maple Leafs vs. Washington Capitals on Tuesday - Auston Matthews and the Toronto Maple Leafs touch down in DC this Tuesday (7 PM ET on TSN) as one of the hottest teams in the NHL. They've tallied a ridiculous 26 goals through only five games played; that's more than five goals scored per game on average. They'll be up against an equally potent Washington Capitals team.

Pro League Reveals Sportradar Contract Details - The partnership between the PLC and Sportradar aims to provide a high-quality level of service to all Arabian Gulf League stakeholders in addition to making verified official data about players performances available to coaching and scouting staff and supplying match information to media outlets.

NFL Odds: Steelers Visit Undefeated Chiefs #TNF - The Kansas City Chiefs (5-0 SU and ATS) have been flawless as an NFL pick thus far. Their chances of remaining undefeated in Week 6 look good; after opening at –4.5, Kansas City is a 5-point home chalk for Sunday’s game against the Pittsburgh Steelers (3-2 SU, 2-3 ATS), beginning at 4:25 PM ET on CBS.

Mega Moolah strikes again - The jackpot was hit on a mobile device on Sunday 1 October 2017 by a UK player on Betway, this time awarding a £1,448,116.31 pay day.

2 New Slots For Microgaming Casinos - David Reynolds, Games Publisher at Microgaming, comments: “On top of our branded title game Halloween, we’re delivering two more slots this October, each bringing exciting features and a different theme.

MLS Odds: Red Bulls vs. Whitecaps - The New York Red Bulls (12W, 12L, 7T) haven’t won a match since August 15, but they’re –165 favorites this Saturday against the visiting Vancouver Whitecaps (15W, 10L, 6T), beginning at 5 PM ET. Vancouver is a +475 underdog with the draw priced at +285.

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