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2012 Dispute Stats Vs Casinos

Tuesday January 29,2013 : KAHNAWAKE REGULATOR RELEASES 2012 PLAYER DISPUTE STATS
 
Over 65 percent of complaints resolved in favour of players
 
The Kahnawake Gaming Commission, which supervises literally hundreds of online gambling websites licensed in the First Nation sovereign jurisdiction located just outside Montreal in Quebec, has released statistics from its professional Dispute Resolution Officer covering the year 2012.
 
During the year, the Commission received 620 complaints and carried over 304 outstanding cases from 2011, making a total of 924 complaints in all.
 
Of this total, 144 did not satisfy the Commission’s criteria and were not accepted as valid complaints.
 
The 780 valid complaints were categorised by subject as follows:
 
* 51 complaints pertained to locked or closed player accounts;
* 590 complaints pertained to late, delayed, or non-payment to player;
* 63 complaints pertained to questions of fairness on operator sites;
* 77 complaints were categorized as miscellaneous.
 
The present status of the 780 validated complaints is that 448 have been resolved, with 66.52 percent of resolutions favouring the player and 150 closed as unfounded.
 
During 2012, June was the biggest month for complaints on 135, with July following on 75 disputes.
 
332 issues remain unresolved, pending, or outstanding, mainly comprising 311 outstanding complaints related to the Absolute Poker/Ultimate Bet file and the seizure of assets by the U.S. Department of Justice on April 15, 2011.
 
In 2009, the KGC made a commitment to improve the dispute resolution process for players of licensed operators, appointing a highly experienced and respected former member of the industry as Dispute Resolution Officer, with a dedicated complaints email address as well as a pull-down option for complaints on the Feedback section of the KGC website.
 
All complaints must be in writing within not less than seven days, and not more than six months after date on which the subject matter of the complaint first arose. Complaints must contain clear information about the complainant’s identity and provide all the relevant details regarding the complaint and the steps that were taken to address the issue with the operator.
 
All complaints are acknowledged within twenty-four (24) hours and entered on a master case file. As soon as practicable after a complaint is received, the Commission will review the complaint submission to establish its validity before initiating a full investigation which will include enquiries with the operator named in the complaint.
 
Operators are required to respond in detail within seven days to any complaint under investigation by the Disputes Officer, and complainants are given a report on the outcome of the dispute process
 
After its investigations of a complaint are complete, the Commission will take one or more of the following actions:
 
* Dismiss the complaint as unfounded;
* Uphold the complaint in whole or in part;
* Direct the operator to take remedial steps;
* Direct an operator to pay the costs incurred by the Commission in its investigation; and/or
* Issue any other directions it deems appropriate under the circumstances.



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US$30M DUBAI WORLD CUP - Racecourse Media Group and Meydan to showcase world’s richest raceday to more than 150 territories The Dubai World Cup is the first horse race to be broadcast live on airlines and cruise lines

NHL Odds: Forsberg Faces Elliott in Nashville - The last time the Nashville Predators played against the Calgary Flames, Calgary had a 4-1 lead five minutes into the second period. Nashville responded with four back-to-back goals, including a hat trick from centreman Filip Forsberg. Both teams went into overtime with five goals, and Calgary defenseman Mark Giordano (12 goals, 22 assists) scored the winning goal.

Sit & Go 2.0 launched online exclusively at Americas Cardroom - Get ready to cheer like a champion before the first flop is even dealt. The much-anticipated Sit & Go 2.0 is now launched online exclusively at Americas Cardroom and Sit & Go players are reaping the benefits of the next evolution of poker.

NBA Odds: Hawks, Wiz in Southeast Showdown - The Washington Wizards (42-27 SU, 36-32-1 ATS) can pretty much secure the Southeast Division title with a win Wednesday night over the Atlanta Hawks (37-32 SU, 31-38 ATS). Tip-off is at 8 PM ET on ESPN; the Wizards lead Atlanta by five games with less than a month remaining before the playoffs.

Mega Moolah progressive jackpot Hit Again - Microgaming’s Mega Moolah progressive jackpot slot has been hit yet again at just over €6.6 million!

NBA Odds: Clippers Try to Slow Down Bucks in LA - Milwaukee Bucks small forward Giannis Antetokounmpo and Los Angeles Clippers power forward Blake Griffin are two of the most talented and versatile forwards in the NBA. The two lead their teams into battle on Wednesday in Los Angeles.

NCAAB Odds: SMU Hosts Tulsa With AAC Title on the Line - There aren’t too many college basketball teams more profitable than the SMU Mustangs (25-4 SU, 18-5-1 ATS). They host the Tulsa Golden Hurricane (14-14 SU, 15-12 ATS) this Thursday night, tipping off at 8 PM ET on CBSSN.

NHL Odds: Canadiens Welcome Islanders Tonight - The Montreal Canadiens (32-20-8) welcome the New York Islanders (28-21-10) on Thursday (7:30 PM ET on SNE). After getting their first victory under new head coach Claude Julien, the Canadiens will look to build on that momentum against a red-hot Islanders team.

NHL Odds: Reeling Flyers Seek Relief in Pittsburgh - #nhl The Philadelphia Flyers have been a bit off since the holidays. They’ve won just eight games since the Christmas break, and now they’ve got a tough one coming up this Saturday night against the Pittsburgh Penguins.

Dollars to Donuts Slot Launch - Firstly, it's a classically styled, easy playing 3-reel with five pay lines featuring a traditional icon set of bars and sevens.

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