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2012 Dispute Stats Vs Casinos

Tuesday January 29,2013 : KAHNAWAKE REGULATOR RELEASES 2012 PLAYER DISPUTE STATS
 
Over 65 percent of complaints resolved in favour of players
 
The Kahnawake Gaming Commission, which supervises literally hundreds of online gambling websites licensed in the First Nation sovereign jurisdiction located just outside Montreal in Quebec, has released statistics from its professional Dispute Resolution Officer covering the year 2012.
 
During the year, the Commission received 620 complaints and carried over 304 outstanding cases from 2011, making a total of 924 complaints in all.
 
Of this total, 144 did not satisfy the Commission’s criteria and were not accepted as valid complaints.
 
The 780 valid complaints were categorised by subject as follows:
 
* 51 complaints pertained to locked or closed player accounts;
* 590 complaints pertained to late, delayed, or non-payment to player;
* 63 complaints pertained to questions of fairness on operator sites;
* 77 complaints were categorized as miscellaneous.
 
The present status of the 780 validated complaints is that 448 have been resolved, with 66.52 percent of resolutions favouring the player and 150 closed as unfounded.
 
During 2012, June was the biggest month for complaints on 135, with July following on 75 disputes.
 
332 issues remain unresolved, pending, or outstanding, mainly comprising 311 outstanding complaints related to the Absolute Poker/Ultimate Bet file and the seizure of assets by the U.S. Department of Justice on April 15, 2011.
 
In 2009, the KGC made a commitment to improve the dispute resolution process for players of licensed operators, appointing a highly experienced and respected former member of the industry as Dispute Resolution Officer, with a dedicated complaints email address as well as a pull-down option for complaints on the Feedback section of the KGC website.
 
All complaints must be in writing within not less than seven days, and not more than six months after date on which the subject matter of the complaint first arose. Complaints must contain clear information about the complainant’s identity and provide all the relevant details regarding the complaint and the steps that were taken to address the issue with the operator.
 
All complaints are acknowledged within twenty-four (24) hours and entered on a master case file. As soon as practicable after a complaint is received, the Commission will review the complaint submission to establish its validity before initiating a full investigation which will include enquiries with the operator named in the complaint.
 
Operators are required to respond in detail within seven days to any complaint under investigation by the Disputes Officer, and complainants are given a report on the outcome of the dispute process
 
After its investigations of a complaint are complete, the Commission will take one or more of the following actions:
 
* Dismiss the complaint as unfounded;
* Uphold the complaint in whole or in part;
* Direct the operator to take remedial steps;
* Direct an operator to pay the costs incurred by the Commission in its investigation; and/or
* Issue any other directions it deems appropriate under the circumstances.



Gambling News :

Live Dealer Now At Slotocash - Live Dealer can be found in the left navigation menu under 'Live Dealer' when you, the player is logged in to instant play.

Advantages of online slots over slot machines - The rise of online casinos means that players no longer have to leave their own house to play casino games.

Betradar Launches US Sports Betting Solutions - With only a few weeks to go until the betting and gambling world descends on ICE in London, Betradar have today announced that they will be launching a comprehensive range of tools and services to any company that will be looking to provide sports betting in a post-PASPA United States.

Abdelaouhab Zizi Wins MPNPT Morocco Main Event - Abdelaouhab Zizi has defeated fellow Casablanca resident Fadhil Farag heads up to win the 2018 MPN Poker Tour Morocco Main Event and MAD 375,000 (c. €33,220) after a two-way deal.

Final 12 For MPNPT Morocco - Sunday on the MPN Poker Tour Morocco will see several trophies awarded at the Mazagan Beach Resort, with the largest going to the Main Event champion along with a prize of MAD 400,000 (c.€35,400).

MPNPT Morocco Updates - Leading the 104 combined survivors from both flights is still Said El-Yousfi with 272,000 chips; visit the MPN Poker Tour blog for an end-of-day recap and full chip counts.

MPN Poker Tour Morocco Day 1A - The MPN Poker Tour has returned to Morocco this week (January 11-14), featuring the MAD 1.5 million guaranteed Main Event, accompanying side events, and the activities and parties for which this tour has now become known on two continents.

2018 MPN Poker Classic - The MPN announces the return of The Classic tournament series this January. The series is back following its successful €350,000 guaranteed debut in 2017. This time €500,000 is guaranteed, along with a once in a lifetime trip to Monaco for the Classic Champion.

PDC and Sportradar Renew Deal - Following this month’s hugely successful World Championship, the Professional Darts Corporation (PDC) and long-standing partners Sportradar have renewed their multi-faceted cooperation that will see the leader in sports data and content continuing in their role as official data

Poker Yaar Joins MPN - Available through download, instant play and mobile, Pokeryaar.com is live with Omaha, Hold’em and Five-Card poker variants, alongside MPN’s Fish Party, the industry’s only progressive jackpot SNGs.

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