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Ecogra Offers Free Gambling Dispute Service in UK
Thursday March 19, 2015 : ECOGRA OFFERS FREE BRITISH ONLINE GAMBLING DISPUTE SERVICE TO PLAYERS
UK Gambling Commission-authorised service is fast and impartial
Players at online gambling websites licensed by the UK Gambling Commission now have a useful facility in the event of a dispute with an operator which they have been unable to resolve for themselves - a free dispute resolution service operated by the London-based independent standards organisation and testing agency eCOGRA.
The company has been authorised to operate as an Alternative Dispute Resolution service provider by the UK Gambling Commission, which now oversees, licenses and regulates all legal operators accessing the British market in terms of new point of consumption-based remote gambling legislation.
eCOGRA has been part of the online gambling industry for the past 12 years, setting and monitoring high operational and player treatment standards for many of the leading operator groups in the business and acting as an impartial mediator in issues between players and operators.
The free dispute resolution service, which is accessed online through the www.ecogra.org website, is headed by Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator who since 2003 has been involved in the resolution of more than 8,000 disputes involving players at eCOGRA's Safe and Fair accredited seal-holder sites.
eCOGRA chief executive Andrew Beveridge revealed this week that 355 UKGC licensed sites have already elected to use his company's ADR service, including leading operators such as 32Red, 888, bet-at-home, BetClic Everest, Betway, bwin.party, Casino Rewards, Paf and Unibet.
"eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours," Beveridge said.
ADR head Tex Rees added: "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC.
"We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."
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2017 Aussie Millions Event 1 -
The Melbourne-based player bested a field of 1,565 entries - 245 up on last year's equivalent - to end up in the heads up with New Zealnad's Qiang Fu, but not before both he and Qiang had narrowly escaped at the four-handed stage when they were the low stacks.
Swiss Reject idea to Block Gambling Websites -
The Legal Affairs Committee of the Swiss National Council has nixed new regulations which would have blocked access to online gambling sites in Switzerland, according to local media reports Tuesday.
Growth Ahead For Online Gambling -
Transparency Market Research has issued a teaser on its latest international online gambling and betting survey, forecasting that the industry will grow at a Compound Annual Growth Rate (CAGR) of 10.8 percent by 2024.
New Qubit software For SkyBetting -
#qubit Sky Betting & Gaming aims to top its record 50 percent revenue growth last year with new player differentiation software and expertise provided by the Qubit company.
Slotfather II Slot Launching -
#betsoft The first is a sequel to the popular gangster-themed online slot Slotfather, unsurprisingly titled Slotfather II, whilst the other is a new 243 ways-to-win game titled Fa Fa Twins..
Massachusetts Online Lottery Bill -
Flanagan's confidence was clearly boosted by the bill's success in the Senate last year, although it was not developed by the House and ran out of time.
Italy Doing Well With Online Sports betting -
The latest numbers from the Italian regulator show that online sports betting remains king when it comes to internet gambling in the market, generating Euro 391.8 million in turnover in December 2016.
Michigan To Reintroduce Online Gambling Bill -
#Michigan state Sen. Mike Kowell's staff have confirmed that the senator plans to reintroduce his online gambling legalization bill, which failed to make it through the last legislative season.
MGM Buys DC office building For lobbying team -
#MGM Resorts International has bought a new Washington, D.C., office building for its in-house lobbying team, led by former chief counsel to the now retired Nevada Sen. Harry Reid, Ayesha Khanna.
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