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Ecogra Offers Free Gambling Dispute Service in UK
Thursday March 19, 2015 : ECOGRA OFFERS FREE BRITISH ONLINE GAMBLING DISPUTE SERVICE TO PLAYERS
UK Gambling Commission-authorised service is fast and impartial
Players at online gambling websites licensed by the UK Gambling Commission now have a useful facility in the event of a dispute with an operator which they have been unable to resolve for themselves - a free dispute resolution service operated by the London-based independent standards organisation and testing agency eCOGRA.
The company has been authorised to operate as an Alternative Dispute Resolution service provider by the UK Gambling Commission, which now oversees, licenses and regulates all legal operators accessing the British market in terms of new point of consumption-based remote gambling legislation.
eCOGRA has been part of the online gambling industry for the past 12 years, setting and monitoring high operational and player treatment standards for many of the leading operator groups in the business and acting as an impartial mediator in issues between players and operators.
The free dispute resolution service, which is accessed online through the www.ecogra.org website, is headed by Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator who since 2003 has been involved in the resolution of more than 8,000 disputes involving players at eCOGRA's Safe and Fair accredited seal-holder sites.
eCOGRA chief executive Andrew Beveridge revealed this week that 355 UKGC licensed sites have already elected to use his company's ADR service, including leading operators such as 32Red, 888, bet-at-home, BetClic Everest, Betway, bwin.party, Casino Rewards, Paf and Unibet.
"eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours," Beveridge said.
ADR head Tex Rees added: "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC.
"We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."
Oink Country Love Slot Launches -
Oink Country Love will have players tapping their feet to the country beat with the lovable Oink Bros, Willy and Chancho, who are trying to win over the heart of Miss Southern Charm in this five by three reel, 45-line online slot.
Tim Chung Wins MPNPT Manchester -
The 288-runner £550 MPNPT Manchester Main Event today crowned its champion, awarding the bulk of the £150,000 total prizepool to the nine players surviving after two days of tournament poker at the Grosvenor Casino.
MPNPT Manchester Day 2 -
Day 2 of the £550 MPNPT Manchester Main Event saw 60 Day 1 survivors (from a total of 288 entries) and three intrepid last-minute registrants sit down to play to the final table.
Day 1B MPN Poker Tour Manchester -
Day 1B of the £550 MPNPT Manchester Main Event saw the field rise to 285, as players took full advantage of the whole-day re-entry period.
Day 1A MPNPT Manchester -
The £150,000 guaranteed MPNPT Manchester kicked off today in style – 74 poker players from all over Europe arriving at the Grosvenor Casino to contend the first of two starting days
Kung Fu Rooster Slot Goes Live -
Celebrate Chinese New Year - 2017 Year of the Rooster. It's time to sweep away any ill-fortune and make way for incoming good luck, with this exciting 12 lines slot game.
Sensational Sixes Slot Goes Live -
Light up Icons like BAR's, black spades, red hearts, blue diamonds, and green clubs. The best part of Sensational Sixes are the three wild icons, for 2X, 4X, and 6X multipliers!
3 New Betsoft Slots -
3 new Betsoft slot Games were also added this week to most online casinos allowing US players.
2017 Bodog Super Millions Poker Open -
The first events on the 105-tournament schedule have already been completed; there are three more tourneys on Thursday’s schedule, with a total of $34,000 in guaranteed prize money waiting to be won.
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