04/02/2012 : ‘MISTAKES' APLENTY AT BINGOMANIA.COM
But does this sort of inefficiency warrant confiscating the player's winnings?
The overworked dispute resolution mediator on the Casinomeister online gambling information site has experienced some frustrating interaction just lately with the management at Bingomania.com, which appears to believe that when the operator screws up, it's the player that should pay.
Casinomeister warned players about the antics at Bingomania last week, writing:
"A player came to us with a complaint against Bingomania (bingomania.com): they had been locked out and pay-outs denied. The reason given was that ‘Bingomania is not accepting players from your country, Romania'.
"When we approached the management they said "yes, it's in the Terms". But it wasn’t – no mention at all of Romanian players.
"Their excuse? ‘An employee deleted it without permission'. Seriously? And how does that make it the player's fault?"
Bingomania's answer to this question was apparently to switch tactics and accuse the player of having multiple accounts and abusing bonuses…but when asked for evidence they declined to provide it, instead commenting "We warned them to stop but they didn't stop."
Three times Bingomedia management were asked to substantiate their accusation and justify witholding the player's winnings, but they did not respond.
And as the Casinomeister manager commented, "…this is a reasonable argument if it's substantiated. But if there's no proof then it's just hearsay and that is not good enough for confiscating winnings."
Undeterred, the mediator then asked how it was that players from a banned country were allowed to deposit, play, and win without a problem, but when they tried to withdraw their winnings their country of origin suddenly became an issue.
Believe it or not, according to Bingomedia that was also "a mistake"!
This sort of cavalier attitude toward employee efficiency, T&Cs and countries of origin ultimately represents a risk to ordinary players, and Casinomeister is therefore correct to issue the following warning at http://www.casinomeister.com/forums/casinomeister-warnings/49598-bingomania-winging-enforcing-unwritten-terms.html:
*Be Aware: Bingomania management is having serious problems with its employees randomly deleting things and making "mistakes", the end result being that non-existent Terms are being applied and Terms are being applied inconsistently. Players are advised to proceed with extreme caution when considering Bingomania."
When InfoPowa went to press Monday Bingomania had not responded to its request for a comment.