Thursday October 25,2012 : PARTYPOKER RESPONDS ON SOFTWARE GLITCH
Attributed to third party software on player systems
News of a software glitch that reportedly occurred at PartyPoker towards the end of last month have lit up the poker forums this week.
The glitch apparently allowed some players to see a set of hole cards while wagering and a revealed a completely different set once the cards were turned over as well as an issue involving player names being switched mid-hand.
Party Poker representatives attributed the anomaly to interference with additional software on player systems specifically naming Holdem Manager 2 tracking software. However, some players said they don't use that particular software and were experiencing the same problems according to online poker information portal PokerFuse.
Although the issue was flagged late last month on a PokerStrategy German-language forum by a player who subsequently presented video evidence of the anomaly, the situation has expanded to the TwoPlusTwo forum where a Party Poker rep responded by saying:
“This issue occurred some months ago now and to our knowledge has not reoccurred since. The game logic is all held server side, including for example the selection of the winning hand. These servers are secure and constantly monitored. Even if there was a display issue caused by a third party tool, the result of the game would not be changed as aforementioned the logic is server side. With regard to the display issue we continue to look for a root cause and have this flagged as a priority for our technical team.”
In follow-up, a forum post by the representative said that the issue had been “escalated to the highest possible level within the business. To date we have had very few reports of the issue directly to our customer service team however we continue to investigate all possible avenues including the influence of third party software.”
Party Poker will be keen to address and put to bed these reports to avoid any negative perceptions ahead of its Nevada Gaming Control Board assessment of suitability.