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Frustration will hardly describe the feelings of an online punter who won Euro 77,000 - Euro 32,000 in one jackpot - but claims that his account balance has been seized without explanation by management at the Rival-powered online casino operation Balzac Casino.com.
Exacerbating the issue is a singular lack of communication with either the player or his authorised mediator at the Casinomeister player services and information site.
The player tried repeatedly over a period of several months to get a response to the confiscation of his winnings but was allegedly ignored by the casino, which has been online since mid-2011 and is licensed by the Netherlands Antilles.
Frustrated by the failure of the casino to respond to his questions regarding the apparent confiscation of such a significant sum, the player at last turned to the Casinomeister complaints service, authorising the manager to act as his mediator, who reported this week:
"We submitted the details to the casino several times without reply. When they were warned that the next step would be a public statement regarding their mismanagement of the player's case they finally responded saying: 'Very sorry, can't imagine what happened to your previous emails'.
"In this response they said 'we have not received all the requested documents' and that they had no problem paying the player once those documents -- which they described in detail -- were received.
"I passed this on to the player, within a week he had provided them to the casino and ... nothing, no response at all.
"For the next several weeks I tried time and again to get a statement from the casino regarding the status of the player's payments: nothing.
"Finally the player reported that the casino had simply removed the player's current balance -- including a recent deposit -- and left the account at zero.
"Warning: Balzac Casino is confiscating player winnings and deposits without warning or explanation, ignoring player complaints."
Danske Spil Bingo Moves to Microgaming -
The national lottery of Denmark, Danske Spil, is live on the Microgaming Bingo Network. Danske Spil, the Danish national lottery, is live on the Microgaming Bingo Network following a change to its licence conditions.
Quickfire live on Strendus -
Quickfire powered by Microgaming is extending its reach in the LatAm region with the signing of Strendus. Strendus is the online division of Logrand Entertainment Group. The group comprises several companies that operate gaming and entertainment establishments in Mexico, running 14 land-based casinos in total.
Quickfire content live on BetatHome -
Online gaming and sports betting company bet-at-home was founded in 1999. Today the company has 4.8 million registered customers around the world, offering sports betting, casino, live casino, Vegas games, poker and virtual sports.
Microgaming has donated £30,000 between four charities -
Gift of Giving provides Microgamingís customers the opportunity to vote for one of several charities in their region. In lieu of Christmas gifts, £30,000 is split equally between four global regions: Isle of Man, UK and Europe, Africa, and Rest of the World.
Entertainment Betting Odds: 90th Academy Awards -
The Shape of Water leads Sundayís 90th Academy Awards (8 PM ET, ABC) with 13 Oscar nominations, but when it comes to Best Picture, this highly-acclaimed film is a +140 second-favorite behind Three Billboards Outside Ebbing, Missouri at Ė115.
Fair Play Bets and QuickFire in Deal -
Fair Play Bets enjoys an unrivalled reputation for an outstanding player experience, with secure deposits and withdrawals, surprising casino bonuses and committed customer support. Fair Play Bets is licensed in UK, Malta and Curacao.
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