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Social Gaming Site POGO Slow paying winners
Players complain that site is not meeting its obligations
The Watchdog column in the Texas newspaper Star-Telegram took the veteran social gaming network Pogo to task this week amid allegations that players are not being paid out on promised jackpots.
In a frustrating exchange with company support all too familiar to online gamblers, the publication received little clarity or satisfaction to its enquiries regarding claims that prizes of up to $4 999 had not been paid.
Pogo.com has been around for the last 15 years and is reportedly one of the most popular Internet gaming sites in the world. Members can pay a subscription to access games for which substantial cash prizes can be won on the site, which is owned by the respected Electronic Arts company.
Gary Freitag, who paid $40 for an annual Club Pogo membership for added benefits, told Star-Telegram Watchdog that in December 2008, he hit a $4 999 jackpot on his home computer, playing on the Pogo site. Yet when he tried to claim he was told that there had been a mistake.
It was the start of a protracted and frustrating exchange as the 62-year-old player tried to claim his reward.
"I took a picture of it on my computer," Freitag said. "Every time I call them, I get the runaround."
The Watchdog claims that there have been similar complaints - as many as a thousand - but its efforts to obtain answers to its questions were frustrated by an apparently uncommunicative EA official.
"I think there's been a misunderstanding," EA's Holly Rockwood told the Watchdog. "We have no record of wildwest08 ever winning a prize on Pogo."
She added, "For customers seeking Pogo support, the best way to contact us is at help.pogo.com, which can be found by clicking the 'Help' link at the top of any Pogo page."
The Watchdog reported: "That's all she would say. She ignored my subsequent questions, sent by e-mail, about the company's philosophy about some of the games and whether they could be considered gambling."
The Watchdog goes on to discuss the legal position of Pogo and its offering, which would appear to deploy a similar argument to that used by subscription online poker sites. The columnist notes that the definition of Internet gambling was "left vague" in the Unlawful Internet Gambling Enforcement Act.
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Mybet Earnings Struggle -
The statement this week reveals that Mybet continued to be hampered by negative trends from historic quarters, making its original performance estimate "unrealistic".
Tom Horn Awarded Malta Gaming License -
Online gambling software provider Tom Horn Gaming has been awarded a Malta Gaming Authority license that permits the company to host and manage Malta-based gaming operators.
Calvin Ayre invests in new Antigua Business Center -
Ayre joined with government officials this week in a ground-breaking ceremony for a five-story centre on Antigua which will be home for the venture. The "green" building will be solar powered and provide employee-friendly services like catering, a gym and child care.
Attack of the Zombies Slot -
Online gambling games developer Genesis Gaming has unveiled its latest game, with a theme based on a horror story of the undead, exploiting the current trend....and just in time for Halloween.
Why is FullFlush Poker Still Down -
Its now almost a month since Full Flush Poker went offline "for a platform upgrade" and stopped communicating with its reportedly many unpaid and unhappy players. All trace of the operator - and means to communicate with it - have vanished.
Time Running Our For Pennsylvanian online gambling -
Hopes that this week would see the Pennsylvanian Senate voting on an online gambling and DFS legalization bill already passed by the House four months ago dwindled Wednesday when no progress was made and the legislatures season officially closed.
Yggdrasil Gaming Expanding -
The Swedish online gambling games developer Yggdrasil Gaming is to establish a new parent company and expand its Stockholm office as it bolsters its presence in Sweden with a raft of new hires.
FanDuel and DraftKings Settle With NY Attorney General -
Speculation earlier this week that daily fantasy sports market leaders FanDuel and DraftKings were about to agree a settlement on consumer fraud suits prepared by the New York AG was confirmed Tuesday when a $12 million settlement was announced.
Stan james Now Live With EPOS -
The company switched to the Optima server less system across its entire estate in July after previously using Optima EPOS technology. The switch was completed early this (October) month and has already delivered noteworthy savings for the company.
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