6/17/10 – The independent website performance monitor Gomez reports that major online sports betting companies Stan James and Paddy Power delivered the most consistent and fast response service over the weekend as football World Cup betting ramped up in the preliminary rounds.
Punters had to wait an average of only 3.8 seconds and 3.3 seconds respectively for the Stan James and Paddy Power service, Gomez reported.
Lower down the rankings was Rank plc’s Blue Square, where Gomez reports customers waited an average of 12.5 seconds for a response, although the website did well in availability, joining Stan James and Paddy Power with an availability percentage of 99 percent plus.
By contrast, the monitoring firm reports that Victor Chandler’s site was available 81.77 percent of the time.
The internet gaming manager at Gomez, Alan Hawley, underlined the importance of fast, consistent and reliable responses on online gambling sites, remarking: “Recent industry research found that 78 percent of customers switch to a competitor's Web site if they are subjected to a poor web experience.
“On the whole Paddy’s site performed best of all the companies in the benchmark, delivering a fast response time and excellent availability,” he noted.