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Bad Customer Service Problems For NJ Online Gambling

Wednesday May 28,2014 : NEW JERSEY INTERNET GAMBLING OPERATORS MUST IMPROVE ON CUSTOMER SATISFACTION
 
Poll shows over 50 percent of players feel operators are slow in addressing problems.
 
A poll carried out among New Jersey online punters last week by Clarion Gaming has shown that an alarming number of respondents rated their experience as mediocre in terms of customer satisfaction.
 
And more than half of respondents (62 percent) felt that operators were too slow in addressing customer problems, giving operators only 5 out of a possible 10 in this category.
 
Jim Quigley, a spokesman for the GiGse Consumer Insights Group (CIG) formed to conduct the survey in February this year, commented that researchers were surprised at how poorly operators scored with customers when problems arose.
 
"The operators have all been in the online business via their experienced partners and to see that 88 percent of respondents answered 7 or less out of 10 is shocking’, said Quigley,
 
"The fact that 13 percent of respondents gave it a 1 and only 12 percent gave it 8 or better may be why so many people have signed up to play but now no longer play," he added, referring to earlier survey conclusions that major New Jersey online gambling  operators like Borgata and Caesars had 48 percent and 38 percent drop-out rates, respectively.
 
Under New Jersey law all customer call centres have relocated to New Jersey since April 1, 2014 in a move to improve services.
 
Fred Buro, a marketing specialist and member of the GiGse Consumer Insights Group, stressed the importance of a good customer experience in the online space, saying:
 
"Consumers in the online space deem “poor performance” of any website or online process unforgivable – and are not shy about demonstrating their frustrations with slow load times, poor content, payments processing problems, and sign-up hurdles, with a simple “click’ way to a competitor – they won’t come back, and they tell all their friends not to visit.
 
"Customer service works for you when you average 9 or better, and severely less against you when it is anything less".
 
Jim Ryan, an experienced industry senior executive and CEO of Pala Interactive, commented on the CIG survey, saying that it showed that 64 percent of respondents were choosing unlicensed operators due to dissatisfaction with New Jersey's licensed operators.
 
"The player journey is poor’, he said. "In my view this highlights a key problem with regulated sites – the issues with geo-location, KYC and payments have been a significant negative to the consumer."



Gambling News :

Keimo Suominen Wins MPNPT Tallinn 2017 Main Event - Finnish online qualifier Keimo Suominen has taken the mantle of MPNPT Tallinn Champion from last year’s winner Ranno Sootla, winning €45,200 after a heads up deal with Davis Modans. They’d outlasted a field of 534; the total prize pool reached €258,990 – well over its €150,000 guarantee.

Foxium chooses Microgaming’s Quickfire platform - Game developer Foxium is integrating with the Quickfire platform via an exclusive deal.

14 Left in MPNPT Tallinn Main Event - All 14 players who have made it to the end of Day 2 in the MPN Poker Tour Tallinn Main Event can now consider themselves to have officially run deep.

Day 2 of the MPNPT Tallinn Main Event - Day 1b of the MPN Poker Tour 2017 Tallinn Main Event easily surpassed the tournament’s €150,000 guarantee on its own. Yesterday’s 416 entries brought the total number so far up to 522

Michael Myers is back in Halloween Slot Machine - Get ready for a blood-curdling adventure with Microgaming’s latest offering – Halloween Follow Annie, Lynda, Doctor Loomis, and our heroine Laurie as they try to survive the ultimate horror movie villain, Michael Myers.

Joe Fortune new Rewards Program - Once you sign up, you’re automatically enrolled in the rewards program – and that’s when the epic journey begins. You’ll start earning Adventure Miles immediately, and can embark on the quest of a lifetime: To get paid to play, which stays true to the rewards program’s slogan, ‘Play More Get More’.

Day 1a MPN Poker Tour Tallinn Main Event - Day 1a brought 106 entries into the €550 Main Event, with nearly as many players turning out for the last €35 super satellite into tomorrow’s Day 1b

NHL Odds: Toronto Maple Leafs vs. Washington Capitals on Tuesday - Auston Matthews and the Toronto Maple Leafs touch down in DC this Tuesday (7 PM ET on TSN) as one of the hottest teams in the NHL. They've tallied a ridiculous 26 goals through only five games played; that's more than five goals scored per game on average. They'll be up against an equally potent Washington Capitals team.

Pro League Reveals Sportradar Contract Details - The partnership between the PLC and Sportradar aims to provide a high-quality level of service to all Arabian Gulf League stakeholders in addition to making verified official data about players performances available to coaching and scouting staff and supplying match information to media outlets.

NFL Odds: Steelers Visit Undefeated Chiefs #TNF - The Kansas City Chiefs (5-0 SU and ATS) have been flawless as an NFL pick thus far. Their chances of remaining undefeated in Week 6 look good; after opening at –4.5, Kansas City is a 5-point home chalk for Sunday’s game against the Pittsburgh Steelers (3-2 SU, 2-3 ATS), beginning at 4:25 PM ET on CBS.

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