Tuesday, May 1,2012 : PURPLE LOUNGE CASINO AT LAST COMMUNICATES WITH PLAYERS (Update)
But the operator's email contains little that is new, and stalls for another 7 days without explanation
After weeks of stalling on player pay-outs with excuses of technical glitches, the Purple Lounge online casino and poker room has at last decided to communicate with its players, although the content revealed little that is not already known and stalls for a further 7 days.
In a website notification and an email to players, the company merely noted that Purple Lounge services had been suspended and that it would be in contact again within the next seven days.
There was no attempt to explain what was happening or why there should be any further delay in paying increasingly impatient players, several of whom had previously emailed and telephoned CEO Sara Vincent, only to be ignored.
Last week, under mounting pressure from player complaints, Media Corp – Purple Lounge's parent company – announced in a trading update that it was suspending PL operations because the company has been less than successful since it was taken over eighteen months ago. In fact, the company noted, it had been required to shore up the operation with GBP 900,000.
The trading update came in the wake of boardroom resignations from two directors, one the Purple Lounge founder, Chris Gorman. Another was an apparently disgruntled director of only 7 months standing who complained that he had found it impossible to extract information on the company's activities from executive management, according to an investor newsletter.
Media Corp placed the blame for Purple Lounge's difficulties on "negative trade press comment" arising from litigation against a Media Corp subsidiary by the little known CD Casino.com and its sole director, M. Caselli. The action was flagged earlier this year by Media Corp, which advised that it would vigorously contest the allegations, but did not explain publicly what these were.
Currently, players have no online means to contact the management or support with their anxious enquiries, triggering speculation that the PL support centre may have been shut down.
Complaining players have pointed to company reports from end March 2012 showing that Media Corp had, at that stage, GBP 400,000 cash, plus a further GBP 250,000 from the recent sale of two unsuccessful subsidiaries.
The company remains silent on the issue and has not responded to InfoPowa invitations to put across its side of the story.